Refund policy

At Texrica India Organics Private Limited, we take great care to ensure that our products meet our quality standards before they are dispatched. All our scarves and stoles undergo quality control (QC) checks before shipping.

No General Returns and Exchanges

In general, we do not accept returns or exchanges for scarves and stoles. Since our scarves and stoles are not size-specific garments, returns or exchanges due to size-related concerns are not applicable.

Returns and exchanges are also not accepted due to change of mind, personal preference, colour preference, incorrect product selection, or any other reason not related to a printing defect.

Product Appearance

Please note that there may be a slight variation in colour between the product shown in the pictures and the actual product received. This can occur due to differences in screen settings, lighting, photography, and the nature of textile materials. Such colour variations will not be considered a defect and will not qualify for a return or refund.

Printing Defects

A return or refund request will be considered only if the product has a genuine printing defect.

If you receive a product with a printing defect, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photographs of the printing defect
Photographs of the product and packaging, where applicable
A brief description of the issue

Our team will review the submitted information and determine whether the issue qualifies as a printing defect.

Quality Control

All our scarves and stoles undergo quality control checks before dispatch to ensure that they meet our quality standards.

Minor variations in colour, texture, weave, or appearance that are inherent to textile materials and manufacturing processes will not generally be considered defects.

Products Damaged After Delivery

We are not responsible for damage caused by improper handling, washing, storage, alteration, or use of the product after delivery.

Products that have been washed, altered, used, stained, or otherwise damaged after delivery will not be eligible for a return or refund.

Refunds for Printing Defects

If a printing defect is confirmed by our team, Texrica may, at its discretion, offer a replacement or refund, subject to product availability and the circumstances of the case.

If a refund is approved, the applicable refund amount will be processed through the original payment method or another suitable method, as applicable.

Refund processing times may vary depending on the payment gateway, bank, or financial institution.

Order Cancellation

Orders can be cancelled only if the cancellation request is received before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

Return Shipping

If a return is approved due to a confirmed printing defect, Texrica will provide the customer with instructions regarding the return process.

Returns sent without prior approval from our team may not be accepted.

International Orders

For international orders, customs duties, import taxes, and other charges imposed by the destination country may apply and are the responsibility of the customer unless otherwise stated.

Any return or refund for an international order will be considered only in accordance with this policy and where a genuine printing defect has been confirmed.

How to Report a Printing Defect

If you believe that your product has a printing defect, please contact us within 48 hours of delivery.

Please provide your order details along with clear photographs showing the defect.

Email: info@texrica.com

Our team will review your request and provide further instructions if the product qualifies for a return.

Policy Updates

Texrica India Organics Private Limited reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be published on this page.